Update 2026-09-24

What’s New — 16 to 24 September 2026

Here’s what we’ve shipped across Works25 over the past week.

Transform customer communication and staff operations with real-time browser voice calling connected directly to your Works25 store intelligence.

1-Tap Browser Voice Calls — Generate instant browser call links via WhatsApp (WABA) or shareable web links whenever customers request voice assistance or have complex inquiries.
Proactive Spoken Greeting & LiveKit 1.0 — Full-duplex real-time voice streaming powered by Gemini Realtime, proactively greeting callers verbally the moment they connect.
Automated Post-Call WhatsApp Summaries — At the conclusion of each call, an AI-synthesized summary outlining duration, key topics discussed, and actionable next steps is automatically sent to the customer on WhatsApp.
Staff & Store Copilot Capabilities — When staff or administrators call, the voice assistant detects their role to provide hands-free CRM 360 customer lookups, order rescheduling, daily sales reports, and operations summaries.
Centralized AI Points Billing — Voice usage is billed directly at 20 points per minute with a 5-second grace period and logged into the itemized monthly usage statement.

Keep store appointments, delivery schedules, and equipment rentals perfectly aligned with external personal and team calendars.

Inbound iCal Feed Sync — Subscribe to Google Calendar, Apple iCloud, and Outlook feeds. External events are cached locally in IndexedDB for 0ms rendering in Taking Order and Quotation calendars to avoid double-booking.
Live Outbound WebCal Subscription — Subscribe external calendar apps to live Works25 feeds covering scheduled deliveries, equipment rental sessions, and on-site quotation appointments.

Adopt Google’s latest high-speed, deep-reasoning model across your store copilots.

AI Copilot & Sales Assistant — Added Gemini 3.8 Flash with an 8,000 thinking token budget for smart store assistance and customer recommendations.
Cost-Efficient Token Pricing — Available at an efficient rate of 1.4 points per 1,000 tokens (matching Gemini 3.7 Flash).

A centralized, resilient architecture for managing customer job attachments and reference photos.

Unified Database Storage — Consolidated all photo records into a single optimized orderimages repository.
Drag-and-Drop Image Dock — New unlinked images manager in the bill modal lets staff drag and drop photos between order items with zero risk of photo loss if items are deleted or rearranged.

Everyday usability improvements making order processing and customer communication faster and safer.

WhatsApp Username Handles — Click-to-chat across Invoices, Order Lists, and Customer Profiles now seamlessly falls back to WhatsApp usernames (@username) when standard phone numbers are absent.
Price List Quick Shortcuts — Instantly jump to Edit Item, Add Options, or Add Add-ons in the Price List Editor directly from the Taking Order item modal.
Delivery Order Protection — Smart checkout protection halts instant one-click submissions on delivery orders until delivery addresses and notes are reviewed.