019 391 3193 the@works25.com

Changelog

Release date scheduled on end of every month. 

Update 2026-09-15

Illustration of Works25 system enhancements and automated settlement

What’s New — 12 to 15 September 2026

Here’s what we’ve added across Works25 over the past few days.

1. Points Bought Settlement Centralization (new)

Streamlined how purchased and top-up points are credited and validated across all payment and order channels.

  • OrderService Centralization — Unified points settlement directly within OrderService::processPointsSettlement, auto-resolving guest profiles and consolidating points.
  • Resilient Webhooks — Hardened asynchronous payment gateways (ToyyibPay, SenangPay, Chip) to ensure points are credited idempotently even if customers close their browsers early.

Dynamic sidebar navigation and order taking

2. Order Taking: Dynamic Sidebar Categories (improved)

Refined the taking order experience with clean, scoped sidebar navigation.

  • Dynamic Category Navigation — Sidebar seamlessly displays All Items, Popular Items, and account-specific categories for fast order entry.
  • Clean Navigation Restoration — Original menu items restore cleanly upon navigating away from the order entry screen.

3. AI Standalone Page Studio: Visual Spot Inspector (new)

Enhanced web page design and customization with visual element context.

  • Canvas Snapshot Capture — Capture live canvas snapshots of selected page elements with bounding box highlights to provide visual context directly to Gemini.
  • Transparent Token Billing — Dynamic token-based billing based on actual model usage and real-time point deduction.

Update 2026-09-11

Works25 Update September 2026

What’s New — 5 to 11 September 2026

Here’s what we’ve added this week.

1. Build your own dashboard — with AI (new)

  • Your dashboard, your way — pick the cards and charts you care about from a full catalog: sales, cash flow, inventory, web traffic, bookings, staff performance and shortcuts.
  • Let AI build it — describe the dashboard you want and Works25 lays it out for you; ask it to refine any part afterwards.
  • Click to style — select any element in the live preview and adjust its look, without touching code.
  • Share with peers — publish your layout to colleagues at your level, and copy layouts from peers or from your own other branches.
  • All Branches view — see combined figures across branches.
  • Live notifications panel — add a latest-notifications feed to your dashboard.
  • Fast loading — your layout is cached so it opens instantly.
  • AI generation uses your AI points, with your balance shown before you generate.

2. AI Web Page Studio (new)

  • Describe it, approve the plan, and AI builds the page — Works25 drafts a blueprint first, you approve it, then it builds.
  • Style choices — pick from 24 fonts or let AI decide; add your own photos or let AI generate the missing ones.
  • 3D and effects — when a page suits a 3D or interactive hero, AI includes it automatically.
  • Spot editing — click any element in the preview and ask AI to change just that piece, or style it yourself.
  • Preview and publish — check desktop, tablet and mobile, then publish in one click.
  • Show your products — a public catalog feed lets your page display live items and prices.

3. Image Editing Studio with free AI background removal (new)

  • Crop presets (1:1, 4:3, 16:9, 9:16), rotate, flip and reset — right inside the uploader.
  • Remove backgrounds with AI, free — it runs in your browser, so no AI points are used.
  • Edit with a prompt — describe a change and AI reworks the image.

4. Find customers by address

Search by address — including alternate addresses — in customer search and the AI assistant.

5. Progress you can see

Re-downloading orders or customer data now shows a progress window with clear stages, a percentage bar and a Stop button.

Update 2026-09-05

Works25 Update September 2026

What’s New — 31 August to 5 September 2026

Here’s what we’ve added over the last few days.

1. Fixed Assets & Depreciation Accounting (new)

Track the machines, vehicles and equipment your business owns — and let Works25 manage their depreciation.

  • Assets Management — register each asset with its cost, useful life (1–5 years) and photos. Works25 automatically builds a straight-line depreciation schedule and shows key figures at a glance: Total Cost, Accumulated Depreciation, and Net Book Value.
  • Depreciation in one click — open an asset’s schedule and post the next month (or all due months) straight to your accounts.
  • Sell or dispose — when you sell or write off an asset, Works25 works out the gain or loss for you.
  • Printable report — a letterhead-branded Fixed Asset report (Print / PDF) showing the schedule, linked transactions and photos.
  • Link to your books — connect an asset to purchases, invoices, expenses or transfers to see its full financial picture per account.
  • Permissions — control who can add, edit, sell or delete assets.
  • Learn it fast — new bilingual (Malay / English) guided tutorials. Find it under Accounting → Assets Management.

2. Connect Works25 to your own tools

New developer options let you build your own automations: create and search orders and customer profiles from outside apps, update order statuses, and add addresses — all through the Works25 API/MCP.

3. Smarter AI website editing

  • When you edit an AI-generated website section, you can now change only the part you want instead of regenerating the whole page.
  • The Website Designer lets you upload background patterns and control how they repeat, tile, size and offset.

4. A faster, cheaper AI model

The AI Sales Assistant and Admin Copilot now include a new model (DeepSeek V4 Flash Vision) — vision-capable and lower cost — selectable from the model list.

5. Tidier invoices

Deleting a bill now clears its invoice reference, so linked delivery orders don’t keep a stale invoice number.

Update 2026-08-31

Works25 Update August 2026

What’s New — 17 to 31 August 2026

Here’s what we shipped over the last two weeks to make running your shop easier.

1. WhatsApp Business: reply, automate & track — all from Works25

  • Chat Monitoring inbox — read and reply to WhatsApp customers in a clean split-screen that works on your phone too.
  • Match customers automatically by their WhatsApp username, and find & merge duplicate profiles in one click.
  • Send templates anytime — the "Send Template" button lets you message customers even outside WhatsApp’s 24-hour window, with a live preview, auto-filled tags (name, points, bill number) and tappable buttons.
  • See what works — template analytics now show your spend and how many times each button was clicked.
  • Richer chat — voice notes, stickers, photos and videos now work; videos show a "Processing…" notice and then play automatically.
  • Auto-notify customers when an order is delivered or pending.
  • Media filter — show or hide customer photos in the media gallery.

2. New Media Manager

One screen for every photo and video in your system — with storage totals, card or list view, and bulk delete (including cloud copies).

3. Generate images with AI

In any image field, open the uploader and choose the Generate tab. Describe the image, optionally add a reference photo, then pick a style, aspect ratio, and your brand colours.

4. Sharper Web Analytics

See your traffic by a specific item, category, or page, copy a shareable link, and get cleaner numbers with scanner noise filtered out.

5. Faster & more reliable

A big under-the-hood cleanup makes pages snappier and cuts down errors across the whole system.

24/7 Sales Engine & Pocket Business Admin on WhatsApp

Meet WABA AI: Turn Your WhatsApp into a 24/7 Sales Engine & Pocket Business Admin

As a laundry or service business operator, your customer communication is the lifeblood of your daily revenue. However, managing inquiries manually across counter phones or personal devices often leads to delayed replies, missed night-time orders, and endless repetitive questions like “Baju saya dah siap ke?”

To solve this, we are introducing WABA AI in Works25—an intelligent assistant powered directly by the official Meta WhatsApp Business API (WABA) and fully integrated with your live store data.

What Makes WABA AI Different?

Unlike basic chatbots that rely on static, generic scripts, WABA AI is connected directly to your Works25 store database. It looks up real-time information to answer customer questions accurately and securely.

1. Front-of-House: 24/7 Customer Sales & Support

  • Smart Catalog & Instant Pricing: When customers ask about pricing, options, or add-ons, WABA AI searches your active price list, attaches photos, and sends direct online order checkout links.
  • Automated Order Tracking: Customers can check the exact status of their items (Received, In-Progress, Done, Delivered) using their phone number, complete with links to digital collection receipts.
  • Unpaid Balance Inquiries: Customers can request an itemized breakdown of their outstanding invoices, reducing the need for awkward manual payment reminders.

2. Back-of-House: On-Demand Pocket Admin for Owners & Staff

  • Live Financial Summaries: Need to check today’s figures while on the road? Send a quick WhatsApp prompt to your bot to retrieve instant cash flow summaries, expense breakdowns, or outstanding supplier balances.
  • WhatsApp Receipt Scanner: Snap a photo of a vendor purchase or utility receipt and send it to your WhatsApp bot. The receipt is automatically uploaded into your Works25 accounting queue (uploaded_bills) for OCR scanning and processing.
  • Human-in-the-Loop Control: Your team can monitor live conversations in the Chat Monitoring dashboard. Staff can take over a chat at any moment or send inline admin instructions to guide the AI’s next reply within the 24-hour service window.

Built on Official, Secure Infrastructure

WABA AI runs strictly on official Meta Cloud API protocols with multi-tenant signature verification. This ensures that your business number is verified, compliant, and protected against the permanent number bans associated with unofficial third-party blasters.

How to Get Started

Setting up WABA AI takes only a few minutes from your Works25 portal:

  1. Log into your Works25 Admin Dashboard.
  2. Navigate to Settings → Integration (or ask the in-app AI Assistant).
  3. Connect your Facebook Account and Business Portfolio. If you have no business portfolio set up, you can create it on the spot!.
  4. Set your AI Assistant preferences in Settings > AI Tuning.

Once connected, your store will immediately begin handling customer inquiries automatically around the clock.


Revolutionize Your Customer Communication with Works25’s New WhatsApp Business API Module

Works25 has introduced a WhatsApp Business API Chat Monitoring Module integrated into its point-of-sale system. This tool centralizes customer communication, allowing teams to manage messages from a single dashboard. An AI assistant automates responses for order status and general inquiries, ensuring rapid support and consistent lead engagement.

The module adheres to official Meta standards to ensure account security and supports media sharing and template dispatching. Businesses can track support windows and provide real-time updates directly through WhatsApp. This integration aims to streamline operations while enhancing the customer experience through professional, automated communication.

As your business scales, managing customer inquiries across personal phones or scattered devices quickly becomes a bottleneck. You cannot afford to lose sales, miss inquiries, or frustrate customers because a shop phone was misplaced or busy.

To solve this, we are thrilled to announce a major expansion to the Works25 ecosystem: the WhatsApp Business API (WABA) & Chat Monitoring Module.

Built directly into your POS, this new module turns your WhatsApp communication into a centralized, automated sales engine, allowing you and your staff to focus on operations rather than hunting down unread messages.

Real-World Applications for Your Business

We designed this module to solve the everyday operational headaches that service-based businesses face. Here is how it works on the ground:

1. Instant Customer Support via AI

When a customer texts your WhatsApp asking, “Is my latest order ready?”, they expect an immediate reply. Instead of making them wait while your staff checks the racks or the system, the integrated Works25 AI Assistant instantly fetches their real-time order status and replies automatically. It is fast, accurate, and provides a frictionless customer experience.

Instant Customer Support via AI

2. Instant Lead Capture and Service

When a new potential customer sends a message asking for your price list or operating hours, you can’t afford a delay. The AI Assistant acts as your first line of response, answering common inquiries instantly. It keeps the prospect engaged and satisfied until a human admin is ready to take over the conversation seamlessly, ensuring no lead goes cold during peak hours.

3. No More WhatsApp Bans

Many businesses rely on third-party, unofficial WhatsApp blasters that frequently lead to their business numbers getting permanently banned. Because our new module is built strictly on the official Meta WhatsApp Business API (WABA), your account is fully compliant, verified, and secure. You can confidently message your customers without the fear of losing your most important communication channel.

Core System Features

This isn’t just a simple chat window; it is a fully integrated communication hub.

  • Multi-Channel Chat Monitoring: Your entire team can view, manage, and reply to WhatsApp conversations directly from the Works25 dashboard. No more passing a single shop phone around the counter. Everyone stays on the same page.
  • Intelligent Support Tracking: The system automatically logs the local timestamps of incoming texts. This helps you track your 24-hour support windows, ensuring no customer inquiry slips through the cracks and your response times remain top-tier.
  • Rich Media Management: Seamlessly handle incoming and outgoing images, videos, audio, and PDF documents.
  • Template Dispatching: Send standardized, Meta-approved templates for order updates, delivery notifications, and payment reminders instantly.

The Customer Experience

Ultimately, your customers don’t want to download a new app or log into a clunky web portal. They want real-time order updates, digital receipts, and quick answers directly on the app they already use every day: WhatsApp.

By providing a seamless, instant communication channel, you elevate your brand’s professionalism and keep your customers coming back.

Ready to automate your communication? Head over to your Works25 dashboard today to explore the new WABA configurations, or contact our support team to learn how to activate this module for your branches.

For existing Works25 user, go to Settings > Integration to start!

Tingkatkan Penglibatan Pelanggan Dengan Works25 Hybrid Chatbot: Gabungan Sempurna AI & Sentuhan Manusia

Works25 melancarkan Hybrid Chatbot untuk meningkatkan kepantasan maklum balas jualan melalui gabungan kecerdasan buatan dan interaksi manusia. Sistem ini menyediakan sokongan AI automatik pada laman web dan membolehkan kakitangan mengambil alih perbualan. Integrasi WhatsApp turut disediakan bagi memudahkan komunikasi jangka panjang dengan pelanggan secara lebih diperibadikan.

Teknologi ini menyertakan fungsi penyambungan semula automatik untuk memastikan pelanggan sentiasa dilayani sekiranya kakitangan sibuk. Melalui model harga berasaskan penggunaan, penyelesaian ini menyokong usahawan PKS di Malaysia dalam mengoptimumkan kos operasi sambil mengekalkan kualiti perkhidmatan pelanggan yang responsif dan konsisten sepanjang masa.

Dalam dunia perniagaan yang pantas hari ini, kelajuan maklum balas adalah kunci kepada kejayaan jualan. Works25 membawakan Hybrid Chatbot, satu inovasi yang direka khas untuk memastikan perniagaan anda sentiasa responsif tanpa memerlukan tenaga kerja yang ramai sepanjang masa.

Ciri-Ciri Utama Hybrid Chatbot Works25:

1. Sambutan & Sokongan AI Automatik AI kami bukan sekadar bot biasa. Ia mampu menjawab soalan secara bebas dan mencadangkan item atau perkhidmatan yang relevan kepada pelawat di minisite dan borang tempahan anda. Ini memastikan pelanggan mendapat maklumat yang mereka perlukan serta-merta.

2. Pemantauan Langsung & Pengambilalihan Manusia Teknologi tidak seharusnya menggantikan manusia sepenuhnya. Apabila pelanggan memerlukan bantuan yang lebih mendalam, kakitangan anda akan menerima notifikasi segera. Mereka boleh “Claim” perbualan tersebut untuk memberikan nasihat pakar yang diperibadikan.

3. Transisi WhatsApp Yang Lancar Kami memahami kepentingan WhatsApp dalam pasaran tempatan. Kakitangan anda boleh menghantar butang interaktif untuk memindahkan perbualan dari laman web terus ke aplikasi WhatsApp secara instan, membolehkan hubungan jangka panjang dengan pelanggan dibina dengan lebih mudah.

4. Auto-Resume 30 Saat Konsistensi adalah keutamaan kami. Jika kakitangan anda tidak aktif atau sibuk, sistem AI akan menyambung semula tugas melayan pelanggan secara automatik selepas 30 saat. Ini menjamin tiada pelanggan yang dibiarkan tanpa jawapan.

Kesimpulan

Works25 terus komited dalam menyediakan penyelesaian automasi dan sistem yang membantu usahawan PKS di Malaysia untuk berkembang. Dengan model harga berasaskan penggunaan (pay-as-you-go), sistem ini bukan sahaja efisien tetapi juga kos-efektif untuk perniagaan anda.

Seminar: AI dalam Works25

AI dalam Works25: Nak tahu macam mana ia bantu mudahkan kerja? 🚀

Ramai yang tanya macam mana AI boleh hantu urusan bisnes dalam sistem Works25. Jom sertai sesi sembang santai saya malam Jumaat ini. Saya akan kongsi apa yang baru dalam ekosistem Works25 khas untuk pemilik bisnes dobi dan retail.

📅 Jumaat, 1 Mei 🕘 9:00 Malam – 10:00 Malam 📍 Pautan: https://meet.google.com/aas-dpxp-bdq

Masuk adalah percuma. Kita belajar cara nak mudahkan operasi supaya urusan bisnes jadi lebih efisien.

AI In Works25

Works25 has evolved beyond a standard POS system into an intelligent business partner. By leveraging the power of Google Gemini, we’ve integrated advanced AI tools that eliminate manual data entry and simplify complex management tasks.

AI Assistant (Your Business Copilot)

The AI Assistant is a dockable panel available to administrators. It acts as a real-time consultant that understands the specific context of your business operations.

  • Natural Language Commands: Instead of digging through menus, users can type “Mark order #1025 as Delivered” or “Show me the sales report for last Tuesday.”
  • Context Awareness: The AI “sees” the current page the user is on, allowing it to provide instant help regarding specific orders, inventory items, or customer profiles without needing background explanation.
  • Administrative Actions: It can update ready-by dates, assign staff to specific tasks, and even block or unblock customer profiles based on credit limits.
  • Custom Tuning: Admins can provide “tuning text” to the AI, effectively creating a custom internal knowledge base that the assistant uses to guide staff according to company-specific SOPs.

AI Smart Scan (Accounting & Procurement)

The AI Smart Scan feature uses Gemini Vision to automate the tedious process of manual bookkeeping for supplier bills and expenses.

  • Instant Data Extraction: Users can simply snap a photo or upload a PDF of a supplier invoice. The AI automatically identifies the vendor, date, total amount, and tax details.
  • Automatic Transaction Mapping: The system performs a “second pass” to map the items on the receipt to your existing Chart-of-Accounts, ensuring your accounting remains organized and accurate without manual selection.
  • Queue Management: For businesses with high volume, the “uploaded_bills” feature allows staff to scan multiple documents at once and process them later from a centralized queue.

AI HTML Web Design Generator (For Price Lists & Marketing)

Creating professional-looking descriptions for new services or products is now automated with the AI HTML Generator.

  • Smart Formatting: When adding a new item to the Price List and Mini-Site, users can describe the description in plain text. The AI then generates the corresponding HTML code to ensure the item looks professional on the Customer Mini-Site and digital bills.
  • Rich Descriptions: It can automatically highlight key selling points—such as “Stain Removal Included” or “48-Hour Turnaround”—using clean, responsive layouts that work perfectly on mobile devices.
  • Consistency: This tool ensures that even staff with no technical knowledge can maintain a high-quality, consistent look across the entire digital storefront.

Why Use These Features?

  • Efficiency: Reduce time spent on manual data entry by up to 80%.
  • Accuracy: Minimize human error in accounting and order management.
  • Accessibility: Staff can operate complex system functions using simple conversation.
  • Incentives: To help users get started, the system offers AI Points nudges for returning users, ensuring they can test these tools without immediate overhead.

Say Goodbye to Manual Expense Entry!

Tired of staring at a mountain of receipts at the end of the month? We just made your accounting a whole lot faster.

Introducing the AI Scan Function on the Works25 Accounting Module! Now, you can turn a physical receipt into a digital record in seconds. No more typing, no more typos.

How it works:

  • Upload: Drop your receipt images or PDFs into the system.
  • AI Scan: Click the “AI Scan” button in your Transactions or Payables tab.
  • Confirm: Watch as the AI automatically populates the date, amount, vendor, and description. Just check and click Confirm!

Spend less time on paperwork and more time growing your business. 📈

Check out the tutorial image below to get started!