Changelog

Release date scheduled on end of every month.

What’s New — 25 September to 2 October 2026

Here’s what we’ve shipped across Works25 over the past week.

1. AI Auto-Tagging Across Your Store (new)

Your records now tag themselves — with your rules, and always under your control.

Module-Level AI Switches — Turn AI tagging on or off per module: Orders, Payables, Transactions, Customers & Chat, and Inventory. Keep any of them fully manual.
Per-Tag AI Control — Flag which tags the AI may use. The assistant only ever picks from your approved candidate tags.
Bulk AI Tagging — Select many records at once and let AI tag them in a single pass, with batch tagging built into the standard edit flows.
Multi-Tag Selection in WhatsApp Chat Monitoring — A new Multi-Tag toggle selects the customer chats you can see and edits their tags in bulk. AI auto-tagging now runs in that same workflow.
Tag Sync & Discovery — New sync endpoints keep branch-level tags consistent between the server and your local cache, with safer create, update and delete handling.

2. WhatsApp: Human Lock & Live Sync Progress (new)

Automation that knows when to step aside, and visibility over every sync.

Persistent Human Lock — When a staff member takes over a conversation, that ownership is remembered. AI stays out while the chat is locked and the lock survives inactivity, so the customer keeps talking to a human who already knows the context. Lock and unlock from the UI or the API.
WhatsApp Business App Sync Progress — Contact and history sync is now tracked per branch, end to end, with a live progress bar and counts on the Integration page — including declined-history states.
Wider Webhook Coverage — Works25 now handles message echoes, app state sync, history sync, account updates, and message edit/revoke events.
Contact Verification for Username-Only Customers — When a customer only has a WhatsApp username and no number, Works25 uses an official contact-verification flow to request the phone number.
Always the Latest Config — WABA integration settings now resolve to the most recently saved record, so branch and global credentials can no longer go stale.

3. AI Decision Blocks in Flows (new)

Your automations can now branch on what the AI actually understands.

Branch on AI Judgement — The flow builder gains decision blocks that evaluate structured Choice, Noul and Score questions and route the conversation accordingly, with confidence-based fallback routing when the AI isn’t sure.
Per-Branch Criteria — Define the criteria each decision node uses, with sensible defaults created for new nodes; the inspector and canvas preview exactly what will be evaluated.
Keys Stay Server-Side — Evaluations run through the Jev service, so no API keys are ever exposed to the browser.

4. A Faster Admin Copilot (improved)

Jev Fast Routing — Quicker routing, context slicing, session usage and points tracking, new-topic detection, and satisfaction recovery when a reply misses the mark.
Simpler Stack — Legacy local model (Ollama) chat options were removed for a more consistent assistant.

5. New Customers List Report (new)

Track first-time customers by date range with grouping and filtering — linked straight from Sales Reports, so you can see how many new customers each period actually brought in.

6. Accounting & Reports (improved)

Print-Friendly Trial Balance — A clean, print-ready trial balance view for auditors and month-end filing.
Yearly Grouping — Toggle finance reports between monthly and yearly grouping.
Chart of Accounts via AI — Create and update accounts programmatically, with core system accounts protected in both the UI and the API.
Cash Flow Statement Guide — A new step-by-step help guide for the Cash Flow Statement report.

7. Taking Order, Cashier & Data Integrity (improved)

Your Layout, Remembered — Column split and cart item order are saved per user, and cart reloads and reordering follow the sort mode you selected.
Cash-Out Denominations — Denomination helpers speed up cash-out entries at the register.
Compact Line Items — A tighter line-item layout fits more of the order on screen.
AI Studio Progress — Build state and progress feedback are mirrored across both AI Studio action areas, so long builds no longer look stuck.
Cleaner Order Data — Points bought are now synced for package sub-items, and related records are cleaned up when items are deleted or replaced.

8. MCP & Integrations (new)

Order Photos in MCP — A new orders_get_images tool fetches job and order attachments, and orders_get_details now returns related line-item images and unlinked photos.
Pages & Media — New page and media handlers and resources extend what AI agents can build and manage on your website.
Price List HTML Tool — pricelist_update_html lets agents update item descriptions with sanitization and size limits built in.
Unified Model Naming — DeepSeek models are now consistently named deepseek-flash across helpers, settings and migrations.

What’s New — 16 to 24 September 2026

Here’s what we’ve shipped across Works25 over the past week.

1. Interactive Live AI Voice Calling (voice.works25.com) (new)

Transform customer communication and staff operations with real-time browser voice calling connected directly to your Works25 store intelligence.

1-Tap Browser Voice Calls — Generate instant browser call links via WhatsApp (WABA) or shareable web links whenever customers request voice assistance or have complex inquiries.
Proactive Spoken Greeting & LiveKit 1.0 — Full-duplex real-time voice streaming powered by Gemini Realtime, proactively greeting callers verbally the moment they connect.
Automated Post-Call WhatsApp Summaries — At the conclusion of each call, an AI-synthesized summary outlining duration, key topics discussed, and actionable next steps is automatically sent to the customer on WhatsApp.
Staff & Store Copilot Capabilities — When staff or administrators call, the voice assistant detects their role to provide hands-free CRM 360 customer lookups, order rescheduling, daily sales reports, and operations summaries.
Centralized AI Points Billing — Voice usage is billed directly at 20 points per minute with a 5-second grace period and logged into the itemized monthly usage statement.

2. Google & Online Calendar Bidirectional Sync (new)

Keep store appointments, delivery schedules, and equipment rentals perfectly aligned with external personal and team calendars.

Inbound iCal Feed Sync — Subscribe to Google Calendar, Apple iCloud, and Outlook feeds. External events are cached locally in IndexedDB for 0ms rendering in Taking Order and Quotation calendars to avoid double-booking.
Live Outbound WebCal Subscription — Subscribe external calendar apps to live Works25 feeds covering scheduled deliveries, equipment rental sessions, and on-site quotation appointments.

3. Gemini 3.8 Flash AI Model Support (new)

Adopt Google’s latest high-speed, deep-reasoning model across your store copilots.

AI Copilot & Sales Assistant — Added Gemini 3.8 Flash with an 8,000 thinking token budget for smart store assistance and customer recommendations.
Cost-Efficient Token Pricing — Available at an efficient rate of 1.4 points per 1,000 tokens (matching Gemini 3.7 Flash).

4. Consolidated Order Images & Unlinked Photo Manager (improved)

A centralized, resilient architecture for managing customer job attachments and reference photos.

Unified Database Storage — Consolidated all photo records into a single optimized orderimages repository.
Drag-and-Drop Image Dock — New unlinked images manager in the bill modal lets staff drag and drop photos between order items with zero risk of photo loss if items are deleted or rearranged.

5. Taking Order & WhatsApp UX Enhancements (improved)

Everyday usability improvements making order processing and customer communication faster and safer.

WhatsApp Username Handles — Click-to-chat across Invoices, Order Lists, and Customer Profiles now seamlessly falls back to WhatsApp usernames (@username) when standard phone numbers are absent.
Price List Quick Shortcuts — Instantly jump to Edit Item, Add Options, or Add Add-ons in the Price List Editor directly from the Taking Order item modal.
Delivery Order Protection — Smart checkout protection halts instant one-click submissions on delivery orders until delivery addresses and notes are reviewed.

What’s New — 12 to 15 September 2026

Here’s what we’ve added across Works25 over the past few days.

1. Points Bought Settlement Centralization (new)

Streamlined how purchased and top-up points are credited and validated across all payment and order channels.

OrderService Centralization — Unified points settlement directly within OrderService::processPointsSettlement, auto-resolving guest profiles and consolidating points.
Resilient Webhooks — Hardened asynchronous payment gateways (ToyyibPay, SenangPay, Chip) to ensure points are credited idempotently even if customers close their browsers early.

2. Order Taking: Dynamic Sidebar Categories (improved)

Refined the taking order experience with clean, scoped sidebar navigation.

Dynamic Category Navigation — Sidebar seamlessly displays All Items, Popular Items, and account-specific categories for fast order entry.
Clean Navigation Restoration — Original menu items restore cleanly upon navigating away from the order entry screen.

3. AI Standalone Page Studio: Visual Spot Inspector (new)

Enhanced web page design and customization with visual element context.

Canvas Snapshot Capture — Capture live canvas snapshots of selected page elements with bounding box highlights to provide visual context directly to Gemini.
Transparent Token Billing — Dynamic token-based billing based on actual model usage and real-time point deduction.

What’s New — 5 to 11 September 2026

Here’s what we’ve added this week.

1. Build your own dashboard — with AI (new)

Your dashboard, your way — pick the cards and charts you care about from a full catalog: sales, cash flow, inventory, web traffic, bookings, staff performance and shortcuts.
Let AI build it — describe the dashboard you want and Works25 lays it out for you; ask it to refine any part afterwards.
Click to style — select any element in the live preview and adjust its look, without touching code.
Share with peers — publish your layout to colleagues at your level, and copy layouts from peers or from your own other branches.
All Branches view — see combined figures across branches.
Live notifications panel — add a latest-notifications feed to your dashboard.
Fast loading — your layout is cached so it opens instantly.
AI generation uses your AI points, with your balance shown before you generate.

2. AI Web Page Studio (new)

Describe it, approve the plan, and AI builds the page — Works25 drafts a blueprint first, you approve it, then it builds.
Style choices — pick from 24 fonts or let AI decide; add your own photos or let AI generate the missing ones.
3D and effects — when a page suits a 3D or interactive hero, AI includes it automatically.
Spot editing — click any element in the preview and ask AI to change just that piece, or style it yourself.
Preview and publish — check desktop, tablet and mobile, then publish in one click.
Show your products — a public catalog feed lets your page display live items and prices.

3. Image Editing Studio with free AI background removal (new)

Crop presets (1:1, 4:3, 16:9, 9:16), rotate, flip and reset — right inside the uploader.
Remove backgrounds with AI, free — it runs in your browser, so no AI points are used.
Edit with a prompt — describe a change and AI reworks the image.

4. Find customers by address

Search by address — including alternate addresses — in customer search and the AI assistant.

5. Progress you can see

Re-downloading orders or customer data now shows a progress window with clear stages, a percentage bar and a Stop button.

What’s New — 31 August to 5 September 2026

Here’s what we’ve added over the last few days.

1. Fixed Assets & Depreciation Accounting (new)

Track the machines, vehicles and equipment your business owns — and let Works25 manage their depreciation.

Assets Management — register each asset with its cost, useful life (1–5 years) and photos. Works25 automatically builds a straight-line depreciation schedule and shows key figures at a glance: Total Cost, Accumulated Depreciation, and Net Book Value.
Depreciation in one click — open an asset’s schedule and post the next month (or all due months) straight to your accounts.
Sell or dispose — when you sell or write off an asset, Works25 works out the gain or loss for you.
Printable report — a letterhead-branded Fixed Asset report (Print / PDF) showing the schedule, linked transactions and photos.
Link to your books — connect an asset to purchases, invoices, expenses or transfers to see its full financial picture per account.
Permissions — control who can add, edit, sell or delete assets.
Learn it fast — new bilingual (Malay / English) guided tutorials. Find it under Accounting → Assets Management.

2. Connect Works25 to your own tools

New developer options let you build your own automations: create and search orders and customer profiles from outside apps, update order statuses, and add addresses — all through the Works25 API/MCP.

3. Smarter AI website editing

When you edit an AI-generated website section, you can now change only the part you want instead of regenerating the whole page.
The Website Designer lets you upload background patterns and control how they repeat, tile, size and offset.

4. A faster, cheaper AI model

The AI Sales Assistant and Admin Copilot now include a new model (DeepSeek V4 Flash Vision) — vision-capable and lower cost — selectable from the model list.

5. Tidier invoices

Deleting a bill now clears its invoice reference, so linked delivery orders don’t keep a stale invoice number.

What’s New — 17 to 31 August 2026

Here’s what we shipped over the last two weeks to make running your shop easier.

1. WhatsApp Business: reply, automate & track — all from Works25

Chat Monitoring inbox — read and reply to WhatsApp customers in a clean split-screen that works on your phone too.
Match customers automatically by their WhatsApp username, and find & merge duplicate profiles in one click.
Send templates anytime — the "Send Template" button lets you message customers even outside WhatsApp’s 24-hour window, with a live preview, auto-filled tags (name, points, bill number) and tappable buttons.
See what works — template analytics now show your spend and how many times each button was clicked.
Richer chat — voice notes, stickers, photos and videos now work; videos show a "Processing…" notice and then play automatically.
Auto-notify customers when an order is delivered or pending.
Media filter — show or hide customer photos in the media gallery.

2. New Media Manager

One screen for every photo and video in your system — with storage totals, card or list view, and bulk delete (including cloud copies).

3. Generate images with AI

In any image field, open the uploader and choose the Generate tab. Describe the image, optionally add a reference photo, then pick a style, aspect ratio, and your brand colours.

4. Sharper Web Analytics

See your traffic by a specific item, category, or page, copy a shareable link, and get cleaner numbers with scanner noise filtered out.

5. Faster & more reliable

A big under-the-hood cleanup makes pages snappier and cuts down errors across the whole system.

24/7 Sales Engine & Pocket Business Admin on WhatsApp

Meet WABA AI: Turn Your WhatsApp into a 24/7 Sales Engine & Pocket Business Admin

As a laundry or service business operator, your customer communication is the lifeblood of your daily revenue. However, managing inquiries manually across counter phones or personal devices often leads to delayed replies, missed night-time orders, and endless repetitive questions like “Baju saya dah siap ke?”

To solve this, we are introducing WABA AI in Works25—an intelligent assistant powered directly by the official Meta WhatsApp Business API (WABA) and fully integrated with your live store data.

What Makes WABA AI Different?

Unlike basic chatbots that rely on static, generic scripts, WABA AI is connected directly to your Works25 store database. It looks up real-time information to answer customer questions accurately and securely.

1. Front-of-House: 24/7 Customer Sales & Support

Smart Catalog & Instant Pricing: When customers ask about pricing, options, or add-ons, WABA AI searches your active price list, attaches photos, and sends direct online order checkout links.
Automated Order Tracking: Customers can check the exact status of their items (Received, In-Progress, Done, Delivered) using their phone number, complete with links to digital collection receipts.
Unpaid Balance Inquiries: Customers can request an itemized breakdown of their outstanding invoices, reducing the need for awkward manual payment reminders.

2. Back-of-House: On-Demand Pocket Admin for Owners & Staff

Live Financial Summaries: Need to check today’s figures while on the road? Send a quick WhatsApp prompt to your bot to retrieve instant cash flow summaries, expense breakdowns, or outstanding supplier balances.
WhatsApp Receipt Scanner: Snap a photo of a vendor purchase or utility receipt and send it to your WhatsApp bot. The receipt is automatically uploaded into your Works25 accounting queue (uploaded_bills) for OCR scanning and processing.
Human-in-the-Loop Control: Your team can monitor live conversations in the Chat Monitoring dashboard. Staff can take over a chat at any moment or send inline admin instructions to guide the AI’s next reply within the 24-hour service window.

Built on Official, Secure Infrastructure

WABA AI runs strictly on official Meta Cloud API protocols with multi-tenant signature verification. This ensures that your business number is verified, compliant, and protected against the permanent number bans associated with unofficial third-party blasters.

How to Get Started

Setting up WABA AI takes only a few minutes from your Works25 portal:

Log into your Works25 Admin Dashboard.
Navigate to Settings → Integration (or ask the in-app AI Assistant).
Connect your Facebook Account and Business Portfolio. If you have no business portfolio set up, you can create it on the spot!.
Set your AI Assistant preferences in Settings > AI Tuning.

Once connected, your store will immediately begin handling customer inquiries automatically around the clock.

Need help setting up your Meta WhatsApp Business API credentials? Refer to the interactive tutorial in your Works25 Help Guide or contact our support team.

Contact Support Team

Revolutionize Your Customer Communication with Works25’s New WhatsApp Business API Module

Works25 has introduced a WhatsApp Business API Chat Monitoring Module integrated into its point-of-sale system. This tool centralizes customer communication, allowing teams to manage messages from a single dashboard. An AI assistant automates responses for order status and general inquiries, ensuring rapid support and consistent lead engagement.

The module adheres to official Meta standards to ensure account security and supports media sharing and template dispatching. Businesses can track support windows and provide real-time updates directly through WhatsApp. This integration aims to streamline operations while enhancing the customer experience through professional, automated communication.

As your business scales, managing customer inquiries across personal phones or scattered devices quickly becomes a bottleneck. You cannot afford to lose sales, miss inquiries, or frustrate customers because a shop phone was misplaced or busy.

To solve this, we are thrilled to announce a major expansion to the Works25 ecosystem: the WhatsApp Business API (WABA) & Chat Monitoring Module.

Built directly into your POS, this new module turns your WhatsApp communication into a centralized, automated sales engine, allowing you and your staff to focus on operations rather than hunting down unread messages.

Real-World Applications for Your Business

We designed this module to solve the everyday operational headaches that service-based businesses face. Here is how it works on the ground:

1. Instant Customer Support via AI

When a customer texts your WhatsApp asking, “Is my latest order ready?”, they expect an immediate reply. Instead of making them wait while your staff checks the racks or the system, the integrated Works25 AI Assistant instantly fetches their real-time order status and replies automatically. It is fast, accurate, and provides a frictionless customer experience.

2. Instant Lead Capture and Service

When a new potential customer sends a message asking for your price list or operating hours, you can’t afford a delay. The AI Assistant acts as your first line of response, answering common inquiries instantly. It keeps the prospect engaged and satisfied until a human admin is ready to take over the conversation seamlessly, ensuring no lead goes cold during peak hours.

3. No More WhatsApp Bans

Many businesses rely on third-party, unofficial WhatsApp blasters that frequently lead to their business numbers getting permanently banned. Because our new module is built strictly on the official Meta WhatsApp Business API (WABA), your account is fully compliant, verified, and secure. You can confidently message your customers without the fear of losing your most important communication channel.

Core System Features

This isn’t just a simple chat window; it is a fully integrated communication hub.

Multi-Channel Chat Monitoring: Your entire team can view, manage, and reply to WhatsApp conversations directly from the Works25 dashboard. No more passing a single shop phone around the counter. Everyone stays on the same page.
Intelligent Support Tracking: The system automatically logs the local timestamps of incoming texts. This helps you track your 24-hour support windows, ensuring no customer inquiry slips through the cracks and your response times remain top-tier.
Rich Media Management: Seamlessly handle incoming and outgoing images, videos, audio, and PDF documents.
Template Dispatching: Send standardized, Meta-approved templates for order updates, delivery notifications, and payment reminders instantly.

The Customer Experience

Ultimately, your customers don’t want to download a new app or log into a clunky web portal. They want real-time order updates, digital receipts, and quick answers directly on the app they already use every day: WhatsApp.

By providing a seamless, instant communication channel, you elevate your brand’s professionalism and keep your customers coming back.

Ready to automate your communication? Head over to your Works25 dashboard today to explore the new WABA configurations, or contact our support team to learn how to activate this module for your branches.

For existing Works25 user, go to Settings > Integration to start!

Tingkatkan Penglibatan Pelanggan Dengan Works25 Hybrid Chatbot: Gabungan Sempurna AI & Sentuhan Manusia

Works25 melancarkan Hybrid Chatbot untuk meningkatkan kepantasan maklum balas jualan melalui gabungan kecerdasan buatan dan interaksi manusia. Sistem ini menyediakan sokongan AI automatik pada laman web dan membolehkan kakitangan mengambil alih perbualan. Integrasi WhatsApp turut disediakan bagi memudahkan komunikasi jangka panjang dengan pelanggan secara lebih diperibadikan.

Teknologi ini menyertakan fungsi penyambungan semula automatik untuk memastikan pelanggan sentiasa dilayani sekiranya kakitangan sibuk. Melalui model harga berasaskan penggunaan, penyelesaian ini menyokong usahawan PKS di Malaysia dalam mengoptimumkan kos operasi sambil mengekalkan kualiti perkhidmatan pelanggan yang responsif dan konsisten sepanjang masa.

Dalam dunia perniagaan yang pantas hari ini, kelajuan maklum balas adalah kunci kepada kejayaan jualan. Works25 membawakan Hybrid Chatbot, satu inovasi yang direka khas untuk memastikan perniagaan anda sentiasa responsif tanpa memerlukan tenaga kerja yang ramai sepanjang masa.

Ciri-Ciri Utama Hybrid Chatbot Works25:

1. Sambutan & Sokongan AI Automatik AI kami bukan sekadar bot biasa. Ia mampu menjawab soalan secara bebas dan mencadangkan item atau perkhidmatan yang relevan kepada pelawat di minisite dan borang tempahan anda. Ini memastikan pelanggan mendapat maklumat yang mereka perlukan serta-merta.

2. Pemantauan Langsung & Pengambilalihan Manusia Teknologi tidak seharusnya menggantikan manusia sepenuhnya. Apabila pelanggan memerlukan bantuan yang lebih mendalam, kakitangan anda akan menerima notifikasi segera. Mereka boleh “Claim” perbualan tersebut untuk memberikan nasihat pakar yang diperibadikan.

3. Transisi WhatsApp Yang Lancar Kami memahami kepentingan WhatsApp dalam pasaran tempatan. Kakitangan anda boleh menghantar butang interaktif untuk memindahkan perbualan dari laman web terus ke aplikasi WhatsApp secara instan, membolehkan hubungan jangka panjang dengan pelanggan dibina dengan lebih mudah.

4. Auto-Resume 30 Saat Konsistensi adalah keutamaan kami. Jika kakitangan anda tidak aktif atau sibuk, sistem AI akan menyambung semula tugas melayan pelanggan secara automatik selepas 30 saat. Ini menjamin tiada pelanggan yang dibiarkan tanpa jawapan.

Kesimpulan

Works25 terus komited dalam menyediakan penyelesaian automasi dan sistem yang membantu usahawan PKS di Malaysia untuk berkembang. Dengan model harga berasaskan penggunaan (pay-as-you-go), sistem ini bukan sahaja efisien tetapi juga kos-efektif untuk perniagaan anda.

Seminar: AI dalam Works25

AI dalam Works25: Nak tahu macam mana ia bantu mudahkan kerja? 🚀

Ramai yang tanya macam mana AI boleh hantu urusan bisnes dalam sistem Works25. Jom sertai sesi sembang santai saya malam Jumaat ini. Saya akan kongsi apa yang baru dalam ekosistem Works25 khas untuk pemilik bisnes dobi dan retail.

📅 Jumaat, 1 Mei 🕘 9:00 Malam – 10:00 Malam 📍 Pautan: https://meet.google.com/aas-dpxp-bdq

Masuk adalah percuma. Kita belajar cara nak mudahkan operasi supaya urusan bisnes jadi lebih efisien.

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